Refund Policy

Last updated: 17 May 2026

This Refund Policy applies to all paid subscriptions to EasyReports, a product of B1bee B.V., a company registered in the Netherlands (KvK: 91986281, VAT: NL865840933B01).

EasyReports subscriptions are sold and processed by Paddle.com Market Ltd ("Paddle"), which acts as the merchant of record for all transactions. Paddle handles billing, payments, taxes, and chargebacks on our behalf.

At a glance

• We offer a 14-day free trial on all paid plans — no charge during the trial.

• Cancel any time before the trial ends and you will not be billed.

• After the trial, subscriptions renew automatically each month until you cancel.

• You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

• Refunds outside the 14-day trial are handled case by case — see below.

1. The 14-day free trial

When you start a paid plan (Lite or Pro), you are not charged for the first 14 days. You can use the full features of that plan during the trial.

• To avoid being charged, cancel your subscription before the trial ends.

• Cancelling during the trial closes the subscription immediately — you keep trial access until the trial end date, and then your organisation returns to the Free plan.

• We do not require a reason to cancel.

2. Cancelling a paid subscription

After the trial, you can cancel your subscription at any time:

1. Sign in to EasyReports.

2. Go to Settings → Subscription.

3. Click Cancel subscription.

Your subscription remains active until the end of the current billing period. After that, your organisation returns to the Free plan and you will not be charged again. We do not pro-rate refunds for the unused portion of a paid billing period.

3. When we will refund you

We want EasyReports to be useful to you. If something isn't working as expected, please contact us first — most issues can be resolved without a refund.

We will issue a refund in the following situations:

• Accidental or duplicate purchase reported within 14 days of the charge, where the service has not been substantially used.

• The service was unavailable for a significant portion of the billing period due to a fault on our side.

• Local consumer-protection law entitles you to a refund (in particular, EU and UK consumers may have a statutory right of withdrawal — see section 6).

4. When we generally will not refund

Refunds are not normally issued in the following situations:

• Forgetting to cancel before a renewal date, where you have used the service in the new billing period.

• Dissatisfaction with the product after extended use, where the service was delivered as described.

• Loss of access caused by factors outside our control (for example, issues with your Amazon Seller Central account, suspended Amazon API access, or problems with your own internet connection).

• Partial-month refunds when downgrading from a paid plan.

All refund decisions are made at our reasonable discretion, taking the specific circumstances into account.

5. How to request a refund

Email support@easyreports.com within 14 days of the charge with:

• The email address on your EasyReports account.

• The date and amount of the charge.

• A brief description of the reason for the request.

We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on the original payment method within 5–10 business days, depending on your bank or card issuer.

6. Consumers in the EU and the UK

If you are a consumer (i.e. you purchased EasyReports for purposes outside your trade, business or profession) resident in the European Union or the United Kingdom, you may have a statutory right to withdraw from the contract within 14 days under the EU Consumer Rights Directive (2011/83/EU) or the UK Consumer Contracts Regulations 2013.

By starting your trial or paid subscription, you expressly request that the service is provided immediately, and you acknowledge that you may lose your right of withdrawal once the service has begun to be performed. This does not affect any statutory rights you may have.

Most EasyReports customers are businesses (Amazon sellers) and these consumer rights do not apply to business purchases.

7. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us, the chargeback will be handled by Paddle on our behalf. Initiating a chargeback may result in your subscription being cancelled and your account being suspended pending resolution. We strongly prefer that you contact us first — we will work to resolve the issue directly, which is faster for everyone.

8. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be announced to active customers by email.

9. Contact

B1bee B.V.
Fijnjekade 130
2521DS Den Haag, Netherlands
KvK: 91986281
VAT: NL865840933B01

Refunds & support: support@easyreports.com
Billing questions: Paddle Buyer Help — https://paddle.net